(Legacy) Why won't iTunes accept my username and password?

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    Debi Davis

    Thank you!  I've been fighting with this for a while.  For some reason an Expansion Pack showed up in my iTunes and I tried opening it when I saw it.  From that point forward, my password wouldn't work anymore.  I thought I was going crazy. After reading your instructions, I deleted the Expansion Pack and Voila! I was able to download my new set of materials.

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    Mellideia Imagineliaise

    It doesn't work!! After deleting everything in Expansion Pack I'm asked to sign in and password is regarded as incorrect. So I don't have an access to lessons and because of Russia-PayPal problems I can't get my money back!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Mellideia Imagineliaise

    And for downloading PDF I'm asked to sign in and the same NOTHING! What should I do?

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    Mellideia Imagineliaise

    Oh, sorry. I found the answer. I set username with an uppercase but it was changed automatically to lowercase letters. I should check out email before trying to access lessons. This time the problem is solved.

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    Amy Bentley-Smith

    I am having this same issue. Season 1 because I have Lessons 1-3 extra and wanted to get the rest. TUuns out I have the CBF 2A Gold. Now I'm in a loop with ITunes that says authentical required. To access the site, you need to log in to area 'www.radiolinguamedi.com' on www.radiolinguamedia.com. and then it has the username and password fields but nothing I enter works. And the authentication screen pops up before I can delete out the Season 1 membership to unsubscribe. And if I cancel out of the authentication screen, Itunes freezes and I have to force quit.

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    Diana Gritt

    I also am in a loop in iTunes and not able to delete the packages. Trying to get my paid subscription onto new Mac and now cannot use Podcasts and having to force quit iTunes. Any suggestions?

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    Kat Sutton

    Having exactly the same problem as Amy Bentley-Smith. It's frustrating as I cannot download 2a, nor can I use my itunes. Any remedy suggestion would be greatly appreciated.

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    Kat Sutton

    I have a solution for the frozen itunes - disconnect wifi (or internet cable) before opening itunes, delete the feed at fault, then reconnect internet. Et Voila!
    Now I need to work out how to access 2a and 2b...any advice?

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    Derek

    Hi Kat,

    I've updated your package on our system to our new style packages that we created when we updated the website. I've sent you an email from the helpdesk with some instructions for accessing the new package. This should solve the problem with iTunes.

    I hope that helps.

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